CLIENT 360 is a tablet-based application that allows Neighbourhood Officers to look up tenants and property details on the move and raise service forms in real-time. The solution includes pre-built business processes for new tenant sign-up and arrears management, in addition to void, tenant and property surveys.
WORKS CONNECT is a smart phone / tablet based App for the management of Engineer, Plant, Vehicle and Customer details. The solution includes job & time management, time sheets and job cards production and staff skills / training management.
With substantial benefits for budgets, employees and your tenants
Efficiency savings from Back-office and switching to paper free
Insurance claims savings
Savings from reduction in photocopying
Reduction in legal costs
Gas inspection rate
Reduction in paperwork
Increase in UC collection
The app for Neighbourhood Officers
CLIENT CONNECT is a tablet-based app that allows Neighbourhood Officers to look up tenants and property details on the move and raise service forms in real-time. The solution includes pre-built business processes for new tenant sign-up and arrears management, in addition to void, tenant and property surveys.
The App for service personnel
WORKS CONNECT is a smart phone / tablet App for the management of Engineer, Plant, Vehicle and Customer details.
It includes job & time management, time sheets, job cards and staff skills / training management.
Paper free business processes.
iFORMPRO is a paper free solution where data can be via input typing, writing or voice dictation.
There are pre-built processes for New Tenant Sign-up, Arrears Management, VOID surveys, Tenant Surveys and Property Surveys.
Chip & Pin card service
iPAYPRO™ is a Chip & PIN payment processing service. The card reader and associated payment processing software is EMV approved and PCI DSS compliant. We have partnered with iZettle™ one of the UKs leading providers and we have developed an enhanced solution specifically for the Housing Market.
Complete peace of mind for all your mobile workers
HSP PROTECT offers lone worker protection using a smart phone or tablet. Users can check-in and out of appointments and set expected appointment durations which the response centre then monitor. In addition to active monitoring, all of our lone worker solutions include panic buttons.
What our clients say about us
Housing Support Pro was simple to implement and easy to deploy. It has allowed our operatives to collect and return real-time service information to our contact centre and has enhanced our outbound work allocation. We reduced paperwork by 47% whilst increasing productivity by 30%.
We have improved our service levels and reduced the operational costs of reporting, achieving payback within 4 months.
The key to the projects’ success was the simplicity of using Housing Support Pro and the fact that it is an integrated service which communicates directly to our back office system.
We have improved our service levels and reduced the operational costs of reporting, achieving payback within four months.
My staff regularly tell me how many ways Works Connect has helped. That feedback confirms I’ve made the right decision.
Housing Support Pro was very easy to implement and simple to use. This allowed our front line staff to access real time data about our customers, removing the need for both paper and travel time. It is very flexible and was tailored easily to meet our own specific needs.
Housing Support Pro has transformed the way we operate eliminating time consuming and historic paper focused transactions, allowing colleagues to respond quickly and accurately to a multitude of queries whilst in a customers home.
The team at Housing Support Pro have created operating efficiency accross a large and remote workforce where data needs to be handled with utmost sensitivity and confidentiality.
Housing Support Pro has provided a flexible solution for our Tenancy Audit and Profiling programme. We are now exploring ways of integrating new forms across our BAU operations.
Client Connect has seen us both improve the service for our tenants and reduce the workload on our staff by improving the direction of our digital traffic.
Housing Support Pro have enabled our neighbourhood team to spend more of their time serving the needs of our customers, becoming more visible, accessible, and effective whilst being mobile.
After implementing Works Connect we experienced a 40% increase in productivity and a 19% reduction
in staffing levels.
S & B Property Holdings
We have been impressed with the level of service provided and the seamless integration with our existing Civica system.
This is a housing solution which helps my staff deliver excellent services to our customers and I have the confidence that they have all the support they need provided by housing professionals for housing professionals.
Jayne, Magenta Living
It has given me an opportunity to rationalise services, in terms of the economic climate and the cuts which many have had to make. This solution has let us do this in a more sensitive and far simpler way whilst not compromising service to tenants.
Jayne, Magenta Living
Housing Support Pro will revolutionise how they deal with management and maintenance service going forward.