Support advice concerning Coronavirus, Covid-19 – March 2020

As we all come to terms with the COVID-19 outbreak, I’d like to take this opportunity to share the steps that we are taking to ensure that we continue to offer the levels of service that you expect from Housing SupportPro.

Our primary concern continues to be the health and safety of colleagues and their families, customers, our business partners and the local communities.  

In accordance with the Government directive, our Head Office is now closed until further notice.  Our staff have the technology in place to continue to provide exemplary support services remotely from home.

Our technology infrastructure will ensure we can operate our systems and processes remotely with no interruption to our normal service levels. This will ensure that we’re able to provide you with the same great levels of service should you need advice or support with any of our solutions.

Please note that from the close of business on Monday 23 March 2020 our Head Office switch telephone number will not be monitored.  We will provide support services remotely but our Head Office will not be manned.

Our excellent support team are able to facilitate the following services remotely during this time:

  • We will use remote telephony allowing continuous phone access to our teams 
  • Support requests should be raised via our website by clicking here.  Alternatively email support@housingsupportpro.co.uk
  • All tools for managing enquiries, quotes, order processing, etc. will be remotely accessed by our teams via laptops / PCs 
  • Various collaboration and conferencing tools would be used internally to work with our customers and vendors for productive collaboration and content sharing
  • Live events and training will be either deferred or switched to virtual environments

As always, we remain committed to supporting your business with an excellent level of service.  Our core hours of support will remain unchanged and consist of 09:00 to 17:00 Mon – Fri (excluding Bank Holidays).

If you have a support request, could we respectfully ask you to click the link below to raise a support ticket:

http://support.housingsupportpro.co.uk/ 

If you have any questions at all, please do not hesitate to send us a mail support@housingsupportpro.co.uk

Thank you for your understanding and cooperation at this difficult time.  Please continue to follow NHS advice https://www.nhs.uk/coronavirus

Stay at home and stay safe.

Kind regards

Housing SupportPro Support Team

Housing Solutions by Housing People

Neighbourhoods

CLIENT 360 is a tablet-based application that allows Neighbourhood Officers to look up tenants and property details on the move and raise service forms in real-time. The solution includes pre-built business processes for new tenant sign-up and arrears management, in addition to void, tenant and property surveys.

Repairs

WORKS CONNECT is a smart phone / tablet based App for the management of Engineer, Plant, Vehicle and Customer details.  The solution includes job & time management, time sheets and job cards production and staff skills / training management.

With substantial benefits for budgets, employees and your tenants

£0
Efficiency savings from Back-office and switching to paper free
£0
Insurance claims savings
£0
Capital savings
£0
Savings from reduction in photocopying
0%
Reduction in legal costs
0%
Gas inspection rate
0%
Reduction in paperwork
0%
Increase in UC collection

Our Services

NEIGHBOURHOODS

The app for Neighbourhood Officers

CLIENT 360

CLIENT CONNECT is a tablet-based app that allows Neighbourhood Officers to look up tenants and property details on the move and raise service forms in real-time. The solution includes pre-built business processes for new tenant sign-up and arrears management, in addition to void, tenant and property surveys.

REPAIRS

The App for service personnel

WORKS CONNECT

WORKS CONNECT is a smart phone / tablet App for the management of Engineer, Plant, Vehicle and Customer details.

It includes job & time management, time sheets, job cards and staff skills / training management.

PAPER FREE

Paper free business processes.

IFORM PRO

iFORMPRO is a paper free solution where data can be via input typing, writing or voice dictation.

There are pre-built processes for New Tenant Sign-up, Arrears Management, VOID surveys, Tenant Surveys and Property Surveys.

PAY

Chip & Pin card service

iPay Pro

iPAYPRO™ is a Chip & PIN payment processing service. The card reader and associated payment processing software is EMV approved and PCI DSS compliant. We have partnered with iZettle™ one of the UKs leading providers and we have developed an enhanced solution specifically for the Housing Market.

PROTECT

Complete peace of mind for all your mobile workers

Lone Worker

HSP PROTECT offers lone worker protection using a smart phone or tablet. Users can check-in and out of appointments and set expected appointment durations which the response centre then monitor. In addition to active monitoring, all of our lone worker solutions include panic buttons.

Our Clients

What our clients say about us

Housing Support Pro was simple to implement and easy to deploy. It has allowed our operatives to collect and return real-time service information to our contact centre and has enhanced our outbound work allocation. We reduced paperwork by 47% whilst increasing productivity by 30%.
We have improved our service levels and reduced the operational costs of reporting, achieving payback within 4 months.
The key to the projects’ success was the simplicity of using Housing Support Pro and the fact that it is an integrated service which communicates directly to our back office system.
We have improved our service levels and reduced the operational costs of reporting, achieving payback within four months.
My staff regularly tell me how many ways Works Connect has helped. That feedback confirms I’ve made the right decision.
Housing Support Pro was very easy to implement and simple to use. This allowed our front line staff to access real time data about our customers, removing the need for both paper and travel time. It is very flexible and was tailored easily to meet our own specific needs.
Partick Housing
Housing Support Pro has transformed the way we operate eliminating time consuming and historic paper focused transactions, allowing colleagues to respond quickly and accurately to a multitude of queries whilst in a customers home.
Equity Housing
The team at Housing Support Pro have created operating efficiency accross a large and remote workforce where data needs to be handled with utmost sensitivity and confidentiality.
Homecare Live
Housing Support Pro has provided a flexible solution for our Tenancy Audit and Profiling programme. We are now exploring ways of integrating new forms across our BAU operations.
Wandle
Client Connect has seen us both improve the service for our tenants and reduce the workload on our staff by improving the direction of our digital traffic.
Magenta Living
Housing Support Pro have enabled our neighbourhood team to spend more of their time serving the needs of our customers, becoming more visible, accessible, and effective whilst being mobile.
Equity Housing
After implementing Works Connect we experienced a 40% increase in productivity and a 19% reduction
in staffing levels.
S & B Property Holdings
We have been impressed with the level of service provided and the seamless integration with our existing Civica system.
Equity Housing
This is a housing solution which helps my staff deliver excellent services to our customers and I have the confidence that they have all the support they need provided by housing professionals for housing professionals.
Jayne, Magenta Living
It has given me an opportunity to rationalise services, in terms of the economic climate and the cuts which many have had to make. This solution has let us do this in a more sensitive and far simpler way whilst not compromising service to tenants.
Jayne, Magenta Living
Housing Support Pro will revolutionise how they deal with management and maintenance service going forward.
Peter Fitzhenry