Introducing Client 360

Client 360 is 100% paper-free, delivers all information in real-time and includes task monitoring that will automatically alert Neighbourhood Officers if task deadlines approach.

Client 360 is available to all staff globally within your business removing the need to travel back to the office between property visits.

It’s that simple! No more paper forms, manual administration or delays.

Void Turnaround Time Reduced

Average void turnaround down from 23 days to 18!
Saving 5 days per property!

Client 360 will provide you with total visibility of every operational activity and includes pre-built business processes for new tenant sign-up and arrears management, in addition to void, tenant and property surveys, all via the unique mobile app.

Why use Client 360?

Client 360 will provide you with total visibility of every operational activity and includes pre-built business processes for new tenant sign-up and arrears management, in addition to void, tenant and property surveys, all via the unique mobile app.

Information is available in real-time, search by tenant or property name, add to customisable watchlists and create weekly and daily task lists.

Automated reminders are sent if critical activities are not completed on time and can also be sent to management team members.

Business process forms can be generated directly from the app and part-completed forms are allocated to tasks ensuring that critical service paperwork is completed and made available online.

Finally Client 360 will automatically update the task to indicate that it has been completed on the planner

> New Tenant Sign-up

> Arrears Management

Void Property Surveys

Tenant Surveys

CORE Survey Returns

CP12 Gas Inspections

Right to Rent Audit

Universal Credit Income Profiling

REDUCTION IN PAPERWORK 47%
UC COLLECTION 93%
REDUCTION IN GAS LEGAL COSTS 97%
INCREASE IN PRODUCTIVITY 29%
INCREASE IN CASH COLLECTION 7%
INSPECTION COMPLETIONS 100%

Key Benefits to put you in Control

NEIGHBOURHOOD OFFICER

  • Dynamic Neighbourhood Officer planner
  • Easy to use pre-populated forms
  • Activity monitoring of people, performance and compliance (incl. alerts)
  • Real-time tasks, forms and information management
  • Guided Trust operations with 100% compliance

MANAGEMENT TEAM

  • Management dashboard with tenant and property directory
  • Real-time performance information
  • Access service forms online
  • Optimised tenant visits means reduced travel
  • Complete peace of mind

What Client 360 manages

Core Management Information

Stay informed with the ability to access core management information on the move.

 

Tenant Insight

Data panels display comprehensive tenant and property information, including:
> Tenant and Household Member details

> Repair History

> Transaction History

> Current Rent Balance

 

Quick Links

View daily or weekly tasks and create custom watchlists to easily keep track of particular projects or lists (e.g. list of tenants with arrears or gas inspections due).

 

Simple Navigation

Navigation couldn’t be simpler. Instantly filter activities by tenant or property or recently viewed items.

 

Integrated Communication

Email or send an SMS text messages directly from the app. Predefined messages can be customised and ALL correspondence is recorded for audit purposes.

 

Automated Administration

Navigation of the solution couldn’t be simpler and each time a Neighbourhood officer  changes the status of a job in the field the solution will update both head office and the tenant.

 

Click & Complete Reporting

Simple click and complete features allow service forms to be pre-populated on the device.

Return paper-free forms to both Head Office and the customer in real-time.

 

Alerts

The planner will monitor progress and automatically remind the Neighbourhood office via SMS if deadline is due.